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1) Is it safe
to order from SlipstreamR.com?
Ordering at SlipstreamR.com is absolutely safe. We utilized
SSL security through one of the best service providers in the
marketplace. Please see Security.
2) What is your privacy policy?
Keeping your information private is one of our priorities.
Please see Privacy Policy.
3) I don’t have a credit card. Can I pay by check or money
order?
Yes, you can definitely pay by check or money order for
products. However, as Power Discount Membership and Gift
certificates purchases are electronically activated in
real-time, only credit cards will be accepted for those two
items. Please see Ordering.
4) What currency are your prices listed as?
All our prices are in Canadian Funds with approximate U.S.
dollar conversions. U.S. customers can take full advantage of
your high U.S. dollar, thereby saving you money. Subsequently,
Canadians need not to worry about the high conversion rate to
U.S. dollars, thereby also saving you money.
5) How do I return my order?
You must first obtain an RMA number by e-mailing
info@slipstreamR.com,
specifying the reason for return. Please see Returns Policy,
under the Terms of Use.
6) Can I cancel an order before it is shipped?
Yes. You may cancel any order within 12 hours after purchase,
however it will be subjected to a five dollar processing fee.
Cancellation prior to shipment but beyond 12 hours after
purchase will be subjected to our Returns Policy, under the
Terms of Use. Please order carefully.
7) How does your shipping work?
Please see Shipping.
8) What is a Power Discount Membership?
Power Discount Membership is an exciting way for you to save
money. Purchase a Power Discount Membership and receive up to
20% off on almost all the items we sell. This discount is
applied on top of our online price. Click on
Power Discount
from the side menu to find out more and
purchase a membership
online today!
9) I bought a Power Discount Membership at a show or
through an affiliate. How to do I expose my prices?
If you are a new customer to the site, you will need to click
“PROFILE LOGIN,” register as a new user and create a profile.
If you already have a profile, login with your user name (last
name) and password. Then, go to “My Profile” and click
Membership Status. Type in the membership number on your card
and all your prices will be exposed! You will be recognized as
a member each time you login until membership expiry.
10) How do I create a Profile Login?
Click on profile login and register as a new user. You will
need to have a profile prior to ordering any products. If you
are not logged in, the check out procedures will take you to
the “PROFILE LOGIN” page to register. Please see
Ordering for
more details.
11) Do I need to sign in through Profile Login each time I
visit SlipstreamR.com?
You can browse through SlipstreamR.com without having to
login, even if you are a returning customer. However,
returning customers and Power discount members are advised to
login. Power Discount member prices are only exposed to you
after signing in through Profile Login. Also, if you decide to
make a purchase on any subsequent visit, there is no need to
re-enter all your billing and shipping information. The only
information you will need to re-enter is your credit card
information as per added security reasons.
12) How do I know if an item is eligible for a Power
Discount?
Whether you are logged in as a member or not, all applicable
items that are discountable will have a little “PDM” image on
the product details page.
13) How do I buy and redeem Gift Certificates?
Please see Ordering.
14) I have a coupon. How do I use it?
Please see Ordering.
15) What if SlipstreamR.com doesn't have a product I'm
looking for?
Please e-mail sales@slipstreamR.com to inquire about such
products.
16) How can I track my order?
After your order is processed, you will be sent an e-mail,
which will contain a tracking number. You can use this number
on the Courier’s tracking web page as outlined on the e-mail
we send.
17) Do you ship internationally?
Yes we do. Please e-mail us for more information regarding
this feature and international shipping rates.
18) Do you accept COD?
Unfortunately, we do not accept COD for order payments.
19) I forgot my password, what do I do?
Click on “Profile Login.” Enter your last name and e-mail
address at the bottom of your page to retrieve your password
per the on screen instructions.
